Refund Policy

General Policy

All sales are final. We do not offer refunds or returns except in the limited circumstances described below. This policy does not affect any statutory consumer rights that cannot legally be excluded or limited.

Orders That Do Not Arrive

A refund or replacement may be considered if an order does not arrive and the non-delivery was not caused by the customer. We are not responsible for non-delivery caused by an incorrect, incomplete, or undeliverable delivery address provided by the customer, a failure to collect the parcel, or other circumstances within the customer’s control.

Damaged Products

If your product arrives damaged, please contact us as soon as possible and provide your order number, a description of the issue, and clear photographs of the damaged product and packaging. After reviewing the claim, we may offer a replacement or refund where the damage is verified.

Contact Us

For questions or to report a damaged or non-delivered order, please contact us at business.monotides@gmail.com.