Terms of Service


Terms of Service (ToS) — Monotides

Last updated: [09.08.2026]


§1 Scope

These Terms apply to all orders placed through [monotides.de/monotides.shop] between the provider Monotides (hereinafter "Provider") and the buyer (hereinafter "Customer"). The offer is exclusively directed at adults (18 years or older) with a verifiable research background.


§2 Subject of the Contract

The Provider sells exclusively research reagents, peptides, and research chemicals for scientific in-vitro research. All offered products are:

  • not intended for human or animal consumption
  • not approved as medicines, dietary supplements, cosmetics, or for diagnostic purposes
  • intended solely for use in registered laboratories, research institutions, and academic facilities

Any medical, therapeutic, or non-research use is expressly prohibited.


§3 Order Requirements

Orders are exclusively available to registered laboratories, research institutions, universities, and qualified scientists. By completing an order, the Customer confirms bindingly that they:

  1. Will use the products exclusively for scientific research purposes
  2. Are affiliated with a registered research facility, laboratory, or comparable institutional entity
  3. Will not resell the products to third parties or distribute them to unqualified individuals
  4. Are aware of the criminal liability associated with the misuse of these substances
  5. Are at least 18 years of age
  6. Know and comply with the local legislation regarding import, possession, and use of the products

The Provider reserves the right to reject orders or request proof of research qualification.


§4 Conclusion of Contract

The display of products on the website does not constitute a binding offer, but rather an invitation to order. A purchase contract is only concluded upon confirmation by the Provider via email after successful payment.


§5 Prices & Payment

All prices include statutory VAT. Payment is processed via the payment service provider Stripe. Accepted payment methods: credit card, Klarna, SEPA direct debit, and other methods offered by Stripe.

The Provider reserves the right to change prices at any time. The price applicable is the price at the time of order placement.


§6 Shipping & Delivery

Delivery Time

Delivery is typically made within 3–7 business days after payment is received. If a product must be backordered, delivery may take up to 3 business weeks.

Delivery Area

Shipping is available to all 27 EU member states. For shipments outside the EU, prior contact is required.

Shipping Costs

Germany:

  • Standard (3–5 business days): €5.25
  • Express (1–3 business days): €6.99
  • Free standard shipping from €100

EU Zone Euro I (Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Austria, Poland, Slovakia, Spain, Czech Republic, Hungary): €9.99 EU Zone Euro II (Estonia, Croatia, Latvia, Lithuania, Romania, Sweden, Slovenia): €10.99 EU Zone Euro III (Bulgaria, Finland, Ireland, Portugal): €12.49 Greece, Malta, Cyprus: €13.99

  • Delivery time EU: 4–10 business days depending on country
  • Free standard shipping from €180

Shipping Conditions

Risk of loss and damage passes to the Customer upon handover to the shipping carrier. The Provider is not liable for:

  • Delays caused by the shipping carrier
  • Customs seizures or confiscations by authorities
  • Loss or damage during transit (the carrier is the point of contact in such cases)

It is the responsibility of the Customer to verify the lawful import and possession of the products in their destination country.


§7 Right of Withdrawal

Due to the nature of the products (research reagents, lyophilized, sealed), the right of withdrawal is excluded pursuant to §312g (2) No. 2 BGB (German Civil Code) once the seal has been broken or damaged after delivery.

If the seal remains intact, a 14-day right of withdrawal applies in accordance with statutory provisions.


§8 Retention of Title

The delivered products remain the property of the Provider until full payment has been received.


§9 Warranty & Returns

All sales are final in principle. Returns or refunds are only possible in cases of:

  • Damaged or defective products upon arrival (reported within 48 hours of delivery with photo evidence)
  • Incorrect items shipped

Contact for returns: Discord (discord.gg/monotides) or WhatsApp (+43 664 99779941).


§10 Disclaimer of Liability

The Provider assumes no liability whatsoever for damages arising from misuse, improper handling, or use not in accordance with the intended purpose. The Customer bears sole responsibility for:

  • The lawful use of the products
  • Compliance with all local, national, and international laws
  • Damages to persons, property, or assets caused by the products

The products are provided without any express or implied warranty regarding fitness for a particular purpose, merchantability, or non-infringement of third-party rights.


§11 Intellectual Property

All content on this website, including texts, images, logos, product information, and trademarks, is the property of the Provider and protected by applicable intellectual property laws. Reproduction, distribution, or any other use without written consent is prohibited.


§12 Indemnification

The Customer shall indemnify and hold harmless the Provider, its owners, employees, and affiliated companies from any claims, liabilities, damages, and costs arising from a violation of these Terms or the misuse of the products.


§13 Governing Law & Jurisdiction

These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is the Provider's registered office, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law.


§14 Amendments to the Terms

The Provider reserves the right to amend these Terms at any time. Amendments will be communicated via email or by publication on the website. Continued use of the website after an amendment constitutes acceptance.


§15 Severability Clause

If any provision of these Terms is or becomes invalid, the validity of the remaining provisions shall remain unaffected.


§16 Contact

For questions regarding these Terms or orders:

  • Discord: discord.gg/monotides
  • WhatsApp: +43 664 99779941
  • Email: [YOUR EMAIL]

Disclaimer: This is a general template and does not constitute legal advice. Monotides recommends consulting a qualified attorney for final review and adaptation to applicable laws.